AI: Five Questions Every Public Administrator Must Ask
As the technology transforms service delivery, it’s essential to balance innovation, risk and public trust. Administrators must strike a careful balance among innovation, risk and public trust.
Unlike any previous technological innovation, AI is everywhere, appearing in every digital device, from smartphones to security cameras to municipal utility systems. Anyone who has worked with AI is consistently amazed at the astounding speed of its outputs and the uncanny sense of intelligence in its responses.
However, this speed and scale introduce heightened risks. The margin for error is slimmer, and small mistakes can escalate quickly. This raises five core questions that every public administrator should continually ask as new ways to employ AI in government emerge.
- What problem are we actually trying to solve with AI?
AI should never be adopted simply because it is the “latest thing” or because other governments are experimenting with it.
Author's summary: Administrators must balance innovation and risk with AI.