AI's Impact on IT Roles
AI is changing the way IT work is done, from software engineering to customer service.
IT leaders must focus on training, mentorship, and transparency to retain and transform their talent.
- AI is reshaping the IT job landscape, leading to layoffs and a mismatched market for IT skills.
- The technology is contributing to a possible contraction of IT workforces as enterprises redefine IT roles.
We’re seeing two forces at work here: the broader tech cooldown and a structural shift driven by AI.
According to the Indeed 2025 Tech Talent Report, tech job postings were down 36% in July 2025 compared to early 2020, with significant declines in senior- and manager-level IT jobs and standard and junior tech titles.
Author's summary: AI transforms IT roles and workforces.