The founder of Wikipedia, Jimmy Wales, notes that the platform's success is a testament to the good that comes from trust between strangers.
"I assumed we were going to have to lock things down or something like that. But actually, we found out trusting people does work… Trusting in human decency and the willingness of people to volunteer to do something that's useful really did pay off,"
Wales shares his insights in his new book, The Seven Rules of Trust, emphasizing authenticity, empathy, and logic. He also highlights the importance of taking care of others in building resilience.
Author's summary: Jimmy Wales discusses trust and Wikipedia's success.