Shopify login issues disrupt thousands of users on Cyber Monday

Login Disruptions Hit Shopify on Cyber Monday

Thousands of Shopify users faced login problems on Monday, according to reports from the company and customers. The issues began early on Cyber Monday, a peak online shopping day, and temporarily prevented many merchants from accessing their accounts.

Official Response and Impact

Shopify confirmed it was aware of the disruption and stated that engineers were working to resolve the issue. The company’s status page showed elevated error rates for logins lasting several hours before systems gradually returned to normal.

Many merchants expressed concern on social media, saying they were unable to process orders or manage storefronts during one of the busiest e-commerce days of the year. Some customers also reported problems completing purchases.

Technical Background

While Shopify did not disclose the exact cause, the login failure appeared to be linked to authentication and load problems due to exceptionally high traffic volumes. Previous years have seen similar slowdowns across several major online platforms during seasonal surges.

“We’re actively investigating the issue and working quickly to restore full access,” Shopify said in a statement on its support page.

Broader Context

Cyber Monday traditionally drives record-breaking digital sales, and even short outages can have major financial implications for retailers. Analysts estimate that brief disruptions like this can cost businesses millions in lost revenue.

Author’s Summary: A widespread login malfunction struck Shopify during Cyber Monday, locking out thousands of merchants and disrupting sales until engineers restored normal access.

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The Globe and Mail The Globe and Mail — 2025-12-01

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