Chris Hayward, CEO, emphasizes the importance of inclusion in NMBS' culture.
Diversity and inclusion are often used together, but they have different meanings. Diversity refers to representation, while inclusion is about feeling welcome and valued.
Diversity is about representation, about who is in the room. Inclusion is about belonging, about who feels welcome, valued and able to thrive in that room.
In the construction industry, this distinction is crucial. To address skills shortages, the industry must become more diverse and inclusive.
Independent merchants have strong local ties, but their workforce does not yet reflect the diversity of their communities.
Author's summary: Inclusion matters in construction industry.